Shipping policy

Shipping Policy

Last updated: 12 June 2026

This Shipping Policy applies to all orders placed on our official storefront. All delivery timescales are estimates and begin from the date of dispatch, not the date of order. We are proud to offer Free Standard Shipping on all orders to the United Kingdom — no minimum spend required.

UK Delivery

Service Estimated Delivery Cost
Free Standard Shipping 5–7 business days £0.00

 

International Delivery

Region Estimated Delivery Cost
Europe 5–10 business days From £9.95
USA & Canada 5–8 business days From £9.99
Rest of World 10–21 business days From £14.95

Please note: International orders may be subject to customs duties and import taxes levied by the destination country. These charges are the sole responsibility of the recipient. Aura & Co has no control over these charges and cannot predict their amount.

Dispatch & Processing

We aim to process and dispatch all orders within 1–2 business days of receiving payment confirmation. Orders placed after 2:00 PM GMT, or on weekends and bank holidays, will be processed on the following business day. Once your order is fulfilled, it is handed over to our network of global and local premium courier services for transit.

Order Tracking

You will receive a dispatch confirmation email containing your tracking number and a direct link to track your journey as soon as your parcel leaves our fulfillment hubs.

Failed Deliveries & Returns

If a delivery attempt is unsuccessful, the courier will leave a notification with instructions on how to rearrange delivery or collect your parcel. Parcels not collected within the carrier's designated holding period will be returned to our postal center. In this case, please contact us to arrange re-delivery (additional charges may apply) or to process a standard return.

Our official corporate correspondence hub is located at: Aura & Co

Office 19588

182-184 High Street North

East Ham

London

E6 2JA

United Kingdom

Lost or Damaged in Transit

If your order has not arrived within the estimated timeframe, please contact our support team at theauraofficial10@auracofficial.com.

Under the Consumer Rights Act 2015, risk of loss passes to you upon delivery. If your goods arrive damaged, please notify us within 48 hours of receipt with photographic evidence, and we will immediately arrange a replacement or a full refund.

Your Statutory Rights

Nothing in this Shipping Policy affects your statutory rights as a consumer under UK law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

Contact Us

Customer Care — Aura & Co

Available Monday – Friday, 9:00 AM – 5:00 PM GMT

Email: theauraofficial10@auracofficial.com

Hotline: +44 20 3807 3814