Refund policy

Returns & Refunds

Last updated: 12 June 2026

We want you to love every Aura piece. If something isn't right, we offer free returns within 30 days of delivery — no questions asked.

Overview

Our returns policy applies to all purchases made on aura-co.com. For purchases made through third-party stockists, please refer to their own returns policy.

Type Window Cost
Standard return (UK) 30 days from delivery Free
Exchange (UK) 30 days from delivery Free
International return 30 days from delivery Customer's cost
Faulty or incorrect item Any time Free

Eligibility for Returns

To be eligible for a return, your item must be:

Returned within 30 days of the delivery date

Unworn, unwashed, and in its original condition

With all original tags attached

In its original packaging where possible

Free from perfume, makeup, deodorant, or any other marks

Non-returnable items

Items marked as Final Sale at the time of purchase

Items that show signs of wear, washing, or alteration

Earrings and other pierced jewellery for hygiene reasons

Gift cards

How to Return

  1. Contact our support team at theauraofficial10@auracofficial.com with your order number to receive your official Return Authorization.

  2. Select the items you wish to return and the reason for the return.

  3. Print your prepaid return label from Royal Mail (UK customers only) and Pace Global Logistics (USA customers only).

  4. Pack your items securely and attach the label to the outside of the package.

  5. Ship your package to our centralized UK postal hub at the following address:

    Aura & Co. Office 19588 182-184 High Street North East Ham London E6 2JA United Kingdom

  6. You will receive a confirmation email once your return has been received and inspected at our hub.

We recommend keeping your proof of postage until your refund has been processed. Aura & Co cannot be held responsible for returns lost in transit without proof of postage. Packages sent without prior support authorization or lacking the designated Office/Suite number will not be accepted.

Refunds

Once your return is received and inspected, we will process your refund within 5 business days. Refunds are issued to your original payment method:

Credit/debit card: 3–5 business days after processing

PayPal: 1–2 business days after processing

Klarna: your Klarna balance will be updated automatically

Gift card: refunded as store credit to your Aura & Co account

Original delivery charges are non-refundable unless the item is faulty or incorrectly dispatched.

Exchanges

We offer free exchanges for a different size or colour, subject to availability. To request an exchange, follow the returns process above and select "Exchange" as your reason.

Exchanges are dispatched within 2–3 business days of receiving your return.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 14 days of delivery at: theauraofficial10@auracofficial.com
 with your order number and a photograph of the issue. We will arrange a free return and send a replacement or issue a full refund at no cost to you.

International Returns

International customers are responsible for the cost of return shipping. We recommend using a tracked service, as we cannot be responsible for parcels lost in transit.

All international returns must be clearly marked as "Returned Goods" on the customs declaration and shipped directly to our UK postal hub:

Aura & Co. Office 19588 182-184 High Street North East Ham London E6 2JA United Kingdom

Please note that any original customs duties or taxes paid are non-refundable by Aura & Co — you may be able to reclaim these directly from your local customs authority.

Contact Us

Customer Care — Aura & Co

 Available Monday – Friday, 9am – 5pm GMT

Email: theauraofficial10@auracofficial.com 

Hotline: +44 20 3807 3814