Refund policy
Last updated: October 16, 2026
We want you to love every Aura piece. If something isn't right, we offer returns within 14 days of delivery.
Overview
Our returns policy applies to all purchases made on theauraco.co.uk. For purchases made through third-party stockists, please refer to their own returns policy.
| Type | Window | Cost |
| Standard return (UK) | 14 days from delivery | £4.00 (deducted from refund) |
| Exchange (UK) | 14 days from delivery | Free |
| International return | 14 days from delivery | Customer's cost |
| Faulty or incorrect item | Within 14 days of delivery | Free |
Eligibility for Returns
To be eligible for a return, your item must be:
Returned within 14 days of the delivery date
Unworn, unwashed, and in its original condition
With all original tags attached
In its original packaging where possible
Free from perfume, makeup, deodorant, or any other marks.
Non-returnable items
Items marked as Final Sale at the time of purchase
Items that show signs of wear, washing, or alteration
Earrings and other pierced jewellery for hygiene reasons
Gift cards.
How to Return
Contact our support team at theauraofficial10@auracofficial.com with your order number to receive your official Return Authorization.
Select the items you wish to return and the reason for the return.
Print your return label provided by our support team. A standard return fee of £4.00 will be automatically deducted from your final refund amount to cover return logistics.
Pack your items securely and attach the label to the outside of the package.
Ship your package to our centralized UK postal hub:
Aura & Co. Office 19588, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom
You will receive a confirmation email once your return has been inspected at our hub. Packages sent without prior support authorization or lacking the designated Office/Suite number will not be accepted.
Refunds
Once your return is received and inspected, we will process your refund within 5 business days (minus the £4.00 return handling fee, unless the item is faulty). Refunds are issued to your original payment method:
Credit/debit card: 3–5 business days after processing
PayPal: 1–2 business days after processing
Klarna: your Klarna balance will be updated automatically
Gift card: refunded as store credit to your Aura & Co account.
Original delivery charges and return handling fees are non-refundable unless the item is faulty or incorrectly dispatched.
Exchanges
To encourage repeat styling and retain revenue, exchanges remain 100% free for a different size or colour, subject to availability. To request an exchange, follow the returns process above and select "Exchange" as your reason.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 14 days of delivery at theauraofficial10@auracofficial.com with your order number and photographs of the issue. We will arrange a completely free return and send a replacement or issue a full refund at no cost to you.
International Returns
International customers are responsible for the full cost of return shipping and customs declarations.
Contact Us
Customer Care — Aura & Co
Available Monday – Friday, 9am – 5pm GMT
Email: theauraofficial10@auracofficial.com
Hotline: +44 20 4634 9803